Introduction
CHRONOSEIZE 42 TECH PRIVATE LIMITED ("Company", "we", "us", or "our") operates the Hola mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using Hola, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you create an account, we may collect:
- Phone number (for account verification)
- Name or display name (optional)
- Email address (optional)
- Profile preferences
Conversation Data
To provide our AI companion service, we collect and process:
- Messages you send to AI companions
- Mood tracking data you voluntarily provide
- Interaction patterns with the app
Technical Information
We automatically collect:
- Device information (model, operating system)
- App usage statistics
- Crash reports and performance data
- IP address and general location (city/state level)
How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Personalize your AI companion experience
- Enable conversation memory and context
- Improve our AI models and service quality
- Send important service updates
- Detect and prevent fraud or abuse
- Comply with legal obligations
Data Storage and Security
Your data is stored on secure servers hosted on Google Cloud Platform (GCP) in India. We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL)
- Encryption of data at rest
- Regular security audits
- Access controls and authentication
- Secure backup procedures
Data Sharing
We do not sell your personal information. We may share data only in these circumstances:
- Service Providers: With trusted partners who help us operate the Service (e.g., cloud hosting, payment processing)
- Legal Requirements: When required by law or to protect our rights
- Safety: When we believe disclosure is necessary to prevent harm
- Business Transfers: In connection with a merger or acquisition
Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data
- Export: Receive your data in a portable format
- Withdraw Consent: Opt out of certain data processing
To exercise these rights, contact us at help@holaapp.in
Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. You can delete your account and all associated data at any time through the app settings. Upon deletion:
- Personal information is deleted within 30 days
- Conversation history is permanently erased
- Anonymized, aggregated data may be retained for analytics
Children's Privacy
Hola is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
Third-Party Services
Our Service may contain links to third-party websites or use third-party services (e.g., payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the Service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
CHRONOSEIZE 42 TECH PRIVATE LIMITED
Email: help@holaapp.in