Vol. 08 / Refunds Cancellations Made in India
Legal / Refunds

Refund Policy.

Transparent and fair billing. Here is how refunds and cancellations work for Hola subscriptions and any paid features.

01Overview

This Refund Policy is part of the Hola Terms & Conditions and applies to all payments made to Chronoseize 42 Tech Pvt. Ltd. ("Hola", "we") for Hola subscriptions and paid features. Hola is a digital service: access to paid features begins immediately after payment. By purchasing, you consent to immediate provision of the service and accept the refund terms below.

02Plans and billing

  • Free Plan: a limited number of free messages, as shown in the app.
  • Hola Premium: an auto-renewing monthly subscription. The price and any introductory offer are shown in the app at the time of purchase.
  • Payments are processed in INR by our payment partner. Hola is billed directly by us as a monthly subscription, not through any third-party app marketplace, and marketplace refund policies do not apply to Hola purchases.

03Auto-renewal and cancellation

  • Your subscription renews automatically each month until you cancel. In line with RBI rules for recurring payments, our payment partner sends you a pre-debit notification at least 24 hours before each renewal charge.
  • To avoid a renewal charge, cancel at least 24 hours before your renewal date.

How to cancel

  1. Revoke the UPI AutoPay mandate in your UPI app (Google Pay, PhonePe, Paytm, etc.)
  2. Email help@holaapp.in from your registered contact details

When you cancel

You keep access until the end of the period you already paid for, then move to the Free Plan. You are not charged again. Cancellation does not refund the current period, in full or pro-rata.

04Refund eligibility

General rule: all payments are final and non-refundable, except as expressly provided in this section.

(a) Billing errors: refunded in full after verification

  • a duplicate charge for the same billing period
  • a charge made after your cancellation was completed at least 24 hours before the renewal date
  • an unauthorized transaction, reported to us promptly and confirmed on verification
  • a verified technical failure on our side that prevented all access to the paid service for the period charged and that our support team could not resolve

(b) Refund requests: considered only if BOTH conditions are met

  • the request is made within 7 days of the charge
  • you have sent fewer than 5 messages (and used no voice calling or other premium feature) since that charge

If you have sent 5 or more messages after a charge, the service is considered used, and that charge is not eligible for a refund.

(c) Not refundable in any case

  • change of mind, or dissatisfaction after using the service
  • partial use of a billing period, or the unused remainder of one
  • failure to cancel before the renewal date, including forgetting that an introductory offer converts to the full price
  • any charge for a period in which you sent 5 or more messages or used premium features
  • accounts suspended or terminated for violating our Terms & Conditions or Community Guidelines

05How to request a refund

Email help@holaapp.in with: your registered phone number, the transaction ID (or date and amount), and the reason for the request. We respond within 3-5 business days. All requests are verified against our transaction and usage records, and refunds are issued only where this policy provides for one.

06Refund processing

Approved refunds are issued only to the original payment method. UPI refunds arrive within 5-7 business days and card refunds within 7-10 business days. Exact timing depends on your bank and our payment partner.

07Introductory and token-amount offers

Some plans start with a discounted first payment or a small token amount (for example, ₹1-₹2) that starts your monthly subscription. That token amount is a real charge. It follows the same refund rules as any other charge (Section 4). The plan then renews at the full price shown at purchase, and to avoid the first full charge you must cancel at least 24 hours before the renewal date shown in the app.

08Chargebacks and abuse

Please contact us before raising a chargeback: billing issues are resolved faster through support. Chargebacks raised on legitimate charges, and refund claims we determine to be abusive or fraudulent, may result in suspension or termination of the account. We may present transaction and usage records to payment providers and banks in disputes.

09Grievance redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020: complaints about billing or refunds can be sent to the Grievance Officer, Chronoseize 42 Tech Pvt. Ltd., at help@holaapp.in. We acknowledge complaints within 48 hours and aim to resolve them within 30 days. If your complaint is not resolved, reply on the same email thread with the subject prefix "Escalation".

10Your statutory rights

Nothing in this policy limits any right you have under applicable Indian law that cannot be excluded by agreement, including under the Consumer Protection Act, 2019. This policy is governed by the laws of India. If any part of this policy is found unenforceable, the rest continues to apply.